Internal collaboration (comments & mentions)
The flagship 'collaborate on email' pitch — but every collaborator you add is another full-price seat on the invoice.
What people actually say
✕Front seems to want to squeeze every single dollar out of every single little thing — the collaboration features are the whole point, yet every viewer is a paid seat.
Source: Hiver — Front review ↗✕Front's feature set can be overwhelming, with many features often ending up unused, leading to a bloated experience that slows down workflows rather than enhancing them.
Source: G2 — Front reviews 2026 ↗✕The interface can be difficult for new users to learn, with a steep onboarding process and numerous features that require significant time to understand.
Source: eesel AI — Front review ↗
Slack-style internal comments threaded onto every message, with @mentions firing real-time notifications into your existing Slack workspace. Anyone in your org can read along — no Lite-seat tier, no view-only licence, no per-collaborator multiplier on the contract.