Fin AI agent
Outcome-based pricing sounds fair until Fin claims a resolution every time a frustrated customer gives up and emails support instead.
What people actually say
✕Intercom charges when the customer stops responding after Fin answers — not every team agrees with that definition, especially for complex or frustrated customers who simply give up.
Source: Gleap, Fin AI pricing analysis 2026 ↗✕A team's bill jumped from $4k to $9k a month after Fin was turned on — the pricing page is not the whole bill once Fin outcomes, Proactive Support Plus and channel charges stack up.
Source: Clearfeed, Intercom pricing breakdown 2026 ↗✕Fin struggles with nuance and can produce outdated or generic replies on complex issues, and the per-resolution model makes forecasting support costs harder.
Source: Hiver, Intercom review 2026 ↗
We wire Claude or GPT directly into your ticket store with your help centre as the retrieval source. You pay your model provider pennies per conversation, the prompts live in your repo, and a resolution is a resolution because you defined it — not because the customer rage-quit.