Inbox & ticketing
The unified inbox looks tidy until you try to search closed tickets, undo an accidental close, or scale past two channels.
What people actually say
✕You can't do a text search on your closed tickets — the only search available is the global search on all tickets.
Source: Capterra, Intercom reviews ↗✕Basic functionality is very expensive and we just can't justify the amount when other tools on the market offer better functionality at over half the cost.
Source: Capterra, Intercom pricing reviews ↗✕Even experienced users say it takes time to navigate everything due to the sheer volume of features, and text formatting often breaks for recipients.
Source: Tidio, Intercom review 2026 ↗
A Postgres-backed inbox with email-in, web chat and Slack triage — no per-seat tax, no Lite-seat tier for read-only people. Full-text search across every closed ticket is a single GIN index, not an upsell to Professional.