Outbound messages & Proactive Support
A $99/month add-on that caps you at 500 messages before usage tiers kick in — on top of the seats and Fin outcomes you're already paying for.
What people actually say
✕Proactive Support Plus costs $99/month and includes 500 messages — additional usage-based charges apply once you go over, across product tours, posts, mobile push, carousels and surveys.
Source: Intercom docs, Proactive Support Plus ↗✕Add-ons like Copilot, outbound messaging, WhatsApp and proactive support stack up faster than expected and the advertised base price doesn't reflect actual costs.
Source: Featurebase, Intercom pricing 2026 ↗✕The email creation tool has spacing issues, and there's no high-level overview of when email communications are scheduled — extremely frustrating for campaign management.
Source: G2, Fin by Intercom reviews ↗
Outbound campaigns run on your own Postgres + Inngest queue with Resend or SES doing delivery. No 500-message cap, no per-channel multiplier, and product tours ship as a tiny React package you import — not a $99 monthly licence.