Contact & account management
Generic contact/account objects force every team into the same shape, then admin-locked customization makes them painful to adapt to your actual business.
What people actually say
✕Salesforce's core data model is rigid and changes require certified admin work, which slows down even simple fields-and-relationships requests.
Source: Salesforce Sales Cloud reviews, G2 ↗✕Users on Hacker News describe paying a developer for years to integrate Salesforce contacts with a product and never finishing.
Source: Hacker News comment on Salesforce integration cost ↗
How we'd rebuild it for you
We model contacts and accounts around your actual business — a B2B contact has the four or five fields you actually fill in, and a 'household' or 'practice' account is shaped the way your team thinks. Schema changes are PRs, not change-management. Search is instant; bulk import and export are first-class.