Email integration
The Outlook and Gmail integrations need babysitting — silent permission failures, stale extensions, and sync windows up to 24 hours.
What people actually say
✕Incorrect permissions are described as a silent killer of the Gmail integration — missing access on either side causes the connection to fail, often with no clear error message.
Source: Mixmax, Salesforce Gmail Integration Not Working ↗✕The extension routinely fails to update when a user opens a new email, forcing manual browser refreshes to surface the right Salesforce records.
Source: DynaSpec, Outlook integration challenges ↗✕Email sync can take up to 24 hours to attach messages and events to the related Salesforce records, and the 'Log Email' button has known cases of simply not working.
Source: Salesforce Help, Log Email button issue ↗
We build a thin Gmail or Microsoft Graph hook that drops emails onto the right contact in seconds, not a day, and stores the message in your database so it's queryable like any other record. One auth flow, one webhook, no managed package — when Google changes an API in 2027 we fix it; you don't wait for a Salesforce roadmap slot.