Help center & knowledge base
Customisation is code-only yet still limited, and the WYSIWYG quietly corrupts published articles.
What people actually say
✕The knowledge base tool is buggy and routinely deletes images from and messes up formatting in active articles.
Source: Capterra, Zendesk Suite reviews ↗✕Customization and branding is entirely code-dependent and still manages to be extremely limited — user login and email templates offer zero customization.
Source: Featurebase, Zendesk pros and cons ↗✕The knowledge base tools require learning a new programming language to set up a support site.
Source: Capterra, Zendesk reviews ↗
How we'd rebuild it for you
A Next.js help center with MDX articles, full-text search and your real domain — not a /hc/ subpath. Authors edit in Markdown, designers own the CSS, and nothing rewrites your formatting on save.